Refund policy
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
1. To start a return, you can contact us at salesfsfgallery@gmail.com.
2. We will send you a return shipping label, as well as instructions on how and where to send your package.
3. You can always contact us for any return question at salesfsfgallery@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at salesfsfgallery@gmail.com.
We hope you’re happy with your order from Fleet Street’s Finest. But should you not be completely satisfied with your purchase, you should contact our Customer Service Team who will be happy to try and resolve any issues.
To return an item, please contact our Customer Service Team within 7 days of receiving your product at salesfsfgallery@gmail.com. You should quote your order and account numbers and the reason for return. To resolve the issue as efficiently as possible, we may ask for images of the product to investigate further.
We will only accept order returns if products are faulty or damaged so please check your order carefully before submitting it.
When returning items, please ensure they are packaged in, or as near to, the same condition you received them (where applicable) and secure before sending.